BILLING TERMS & CONDITIONS

These Billing Terms & Conditions apply to purchases made through the Lumitreebloom website.

By placing an order with Lumitreebloom, you agree to these Billing Terms & Conditions, together with our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service.

Please review your order information carefully before completing your purchase.

1. DEFINITIONS

For the purposes of these Billing Terms & Conditions:

“Lumitreebloom,” “we,” “us,” or “our” refers to the seller operating this website.

“Customer,” “you,” or “your” refers to the individual or organization placing an order through our website.

“Products” refers to the goods offered for sale through the Lumitreebloom website.

“Order” refers to a purchase request submitted through our website.

2. ORDER PLACEMENT

When you place an order through Lumitreebloom, you are responsible for providing complete and accurate information, including:

• Your name
• Billing information
• Shipping address
• Contact information
• Payment details

After you place your order, you will normally receive an order confirmation email containing your order number and purchase details.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or shipped.

We reserve the right to review, decline, or cancel an order when reasonably necessary, including in cases involving:

• Payment authorization issues
• Suspected fraud or unauthorized transactions
• Incorrect pricing or product information
• Inventory or fulfillment issues
• Incomplete or inaccurate customer information

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

3. PAYMENT

Payment is required at the time your order is placed.

Available payment methods will be displayed during checkout and may include major credit cards, PayPal, or other supported payment providers.

You will only be able to complete your order using a payment method currently available through our checkout.

If your payment:

• Is declined
• Cannot be authorized
• Fails verification
• Is otherwise unsuccessful

your order may not be processed or shipped.

Lumitreebloom does not store complete payment card information when payments are processed through third-party payment providers.

Your payment may be subject to the terms, security procedures, and authorization requirements of your bank, card issuer, or payment provider.

4. PRICES

Product prices are displayed on the website in the currency indicated during your shopping experience or checkout.

Prices may change from time to time without prior notice.

However, once an order has been successfully placed and accepted, later price changes will not normally affect that order.

We make reasonable efforts to ensure that product prices are displayed accurately.

If an obvious pricing or technical error occurs, we reserve the right to contact you before fulfillment and either:

• Allow you to confirm the order at the correct price, or
• Cancel the affected item or order and issue an applicable refund.

5. TAXES, DUTIES & OTHER CHARGES

Applicable sales tax or other taxes may be calculated and displayed during checkout where required.

For international orders, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Lumitreebloom does not control charges imposed by customs authorities or other government agencies.

For additional information regarding international orders, please review our Shipping Policy.

6. SHIPPING CHARGES

Shipping options and any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on factors such as:

• Order value
• Delivery destination
• Product type
• Available shipping service
• Promotional offers

If your order qualifies for a free-shipping promotion, the applicable offer will be reflected during checkout.

Any shipping promotion is subject to the terms and eligibility requirements displayed at the time of purchase.

For detailed processing times, estimated delivery times, tracking information, customs information, and delivery procedures, please review our:

Shipping Policy

7. SHIPPING DAMAGE, LOSS & DELIVERY ISSUES

Lumitreebloom takes reasonable steps to inspect and securely pack orders before shipment.

If your order arrives damaged, defective, incorrect, or is confirmed lost during transit, please contact us so that we can review the situation and provide an appropriate resolution.

Depending on the circumstances, this may include:

• Replacement
• Refund
• Other appropriate assistance

Please contact:

lumitreebloom@help-contactus.com

and include your order number and, where applicable, photographs of the item and packaging.

Additional details are provided in our Shipping Policy and Returns & Refunds Policy.

8. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at:

lumitreebloom@help-contactus.com

We will make reasonable efforts to accommodate cancellation requests before the order enters processing, fulfillment, or shipment.

However, because orders may begin processing shortly after they are placed, we cannot guarantee that every cancellation request can be completed.

If your order has already been shipped, it can no longer be cancelled.

In that case, you may request an eligible return after delivery in accordance with our Returns & Refunds Policy.

If a successfully cancelled order has already been charged, the applicable refund will be issued to the original payment method.

9. RETURNS & REFUNDS

Eligible returns may be requested within 30 days of delivery, subject to the requirements stated in our Returns & Refunds Policy.

For change-of-mind returns, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or there has been a verified fulfillment error on our part, we will review the issue and provide an appropriate resolution.

Approved refunds are normally issued to the original payment method.

Once we process a refund, additional processing time may be required by your bank, card issuer, PayPal, or other payment provider before the funds appear in your account.

For complete information regarding:

• Return eligibility
• Damaged or defective products
• Incorrect items
• Exchanges
• Return shipping
• Refund processing
• Non-returnable items

please review our:

Returns & Refunds Policy

10. PROMOTIONAL OFFERS & DISCOUNTS

From time to time, Lumitreebloom may offer:

• Promotional discounts
• Coupon codes
• Bundle offers
• Free-shipping promotions
• Limited-time offers

Promotional offers may be subject to specific eligibility requirements, expiration dates, exclusions, or minimum purchase amounts.

Unless otherwise stated, promotional offers:

• Cannot normally be applied to previous purchases
• May not be combined with other offers
• Have no cash value
• May be modified or discontinued where permitted

The applicable promotion displayed and accepted during checkout will determine the discount applied to your order.

11. BILLING INFORMATION

You are responsible for ensuring that all billing information submitted during checkout is accurate and current.

Incorrect or incomplete information may result in:

• Payment failure
• Order cancellation
• Processing delays

If we require additional information to verify your order or payment, we may contact you using the email address or other contact information provided during checkout.

12. PAYMENT SECURITY

Payments made through our website are processed using supported third-party payment providers.

We take reasonable measures to provide a secure checkout experience.

However, no online transaction or internet transmission can be guaranteed to be completely secure.

Customers are responsible for maintaining the security of their own:

• Account credentials
• Payment accounts
• Devices
• Login information

If you believe an unauthorized purchase has been made using your payment method, please contact your bank or payment provider promptly and notify us at:

lumitreebloom@help-contactus.com

13. CHARGEBACKS & PAYMENT DISPUTES

If you believe there is a problem with an order, we encourage you to contact us before initiating a payment dispute or chargeback.

Our customer support team will make reasonable efforts to review:

• Missing orders
• Damaged items
• Incorrect items
• Refund questions
• Billing concerns

Contacting us first may allow the issue to be resolved more quickly.

Nothing in this section limits any rights you may have through your bank, payment provider, or applicable consumer protection law.

14. COMPLAINTS & CUSTOMER SUPPORT

If you have a concern regarding your order, payment, delivery, product, return, or refund, please contact our customer support team.

Email: lumitreebloom@help-contactus.com

When contacting us regarding an existing order, please include your order number and a clear description of the issue.

Where relevant, photographs may help us review the matter more quickly.

We will review customer concerns in good faith and work toward an appropriate resolution based on the circumstances and our applicable policies.

15. PRODUCT INFORMATION

We make reasonable efforts to present product photographs, descriptions, dimensions, materials, colors, and other information as accurately as possible.

However, minor differences may occur due to:

• Screen and display settings
• Lighting conditions
• Natural material variation
• Hand-finishing
• Production tolerances

Many Lumitreebloom products may include hand-finished, painted, distressed, textured, assembled, or naturally varied components.

Slight differences in color, texture, finish, wood grain, distressing, brushwork, or decorative placement may therefore occur and are part of the individual character of the product.

This does not affect your rights if a product is materially different from its description, damaged, defective, or incorrect.

16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Lumitreebloom will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products where such liability may legally be limited.

Nothing in these Billing Terms & Conditions is intended to exclude or limit liability that cannot lawfully be excluded or limited.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

17. GOVERNING LAW

These Billing Terms & Conditions and purchases made through Lumitreebloom are governed by the laws applicable to the legal entity operating Lumitreebloom, subject to any mandatory consumer protection rights that apply in the customer's place of residence.

Any governing-law or jurisdiction provision on this website should be interpreted in accordance with applicable law.

18. CHANGES TO THESE TERMS

We may update these Billing Terms & Conditions from time to time to reflect changes to:

• Our business practices
• Payment methods
• Shipping procedures
• Applicable policies
• Legal or regulatory requirements

The version published on this website at the time of purchase will generally apply to that order.

We encourage customers to review these terms before placing an order.

19. RELATED POLICIES

These Billing Terms & Conditions should be read together with our:

Shipping Policy

Returns & Refunds Policy

Privacy Policy

Terms of Service

If there is an inconsistency between these Billing Terms & Conditions and a more specific policy relating to shipping, returns, or refunds, the more specific policy will generally apply to that subject.

20. CONTACT US

If you have questions regarding billing, payment, your order, or these Billing Terms & Conditions, please contact:

Lumitreebloom Customer Support

Email: lumitreebloom@help-contactus.com

When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.

Lumitreebloom

Designed with character. Made with intention. Supported with care.