RETURNS & REFUNDS POLICY

At Lumitreebloom, we want you to feel confident about every purchase.

If something is not right with your order, please contact us and our customer support team will be happy to help.

This Returns & Refunds Policy explains return eligibility, damaged or incorrect items, return shipping, refunds, and how to request a return.

1. 30-DAY RETURN POLICY

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused
• Unmodified
• In its original condition
• Returned with its original packaging and included accessories, if applicable
• Accompanied by proof of purchase or your order number

Please contact us before returning your item so that we can review your request and provide the correct return instructions and return address.

Returns sent without prior authorization may experience delays because our products may be fulfilled from different locations.

To request a return, contact:

lumitreebloom@help-contactus.com

Please include your order number and the reason for your return.

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We carefully inspect and pack orders before shipment. However, if your item arrives:

• Damaged
• Defective
• Incorrect
• Missing parts
• Significantly different from the item ordered

please contact us as soon as possible after delivery.

Email:

lumitreebloom@help-contactus.com

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the item
• Photographs of the packaging if the item was damaged during transit

Once we review and verify the issue, we will work with you to provide an appropriate resolution.

Depending on the circumstances, this may include:

A replacement, refund, or another appropriate solution at no additional cost to you.

If a return is required because the item was damaged, defective, or incorrect due to our error, we will provide the appropriate return instructions and cover reasonable return shipping where applicable.

Please do not discard the item or its original packaging until your request has been reviewed.

3. HAND-FINISHED VARIATIONS

Many Lumitreebloom pieces include hand-finished, painted, distressed, textured, assembled, or naturally varied materials.

Because of the nature of these finishing processes, slight differences in:

• Color
• Texture
• Distressing
• Brushwork
• Wood grain
• Surface pattern
• Placement of decorative details

may naturally occur from piece to piece.

These subtle variations are part of the individual character of the product and are generally not considered defects.

However, if you believe the item you received differs significantly from the product shown or described on our website, please contact us and we will review your concern.

4. CHANGE-OF-MIND RETURNS

If your item arrived correctly and in good condition but you decide that you no longer want it, you may request a return within 30 days of delivery.

For change-of-mind returns:

• The item must meet the return eligibility requirements above.
• The customer is responsible for return shipping costs.
• We recommend using a trackable shipping service.
• Original shipping charges, if any, are non-refundable.

We are unable to guarantee reimbursement for return packages that are lost during return transit when the return shipping method was arranged by the customer.

Please keep your return tracking information until your refund has been completed.

5. RETURN AUTHORIZATION

Please do not send your return to the address shown on the original shipping package unless our customer service team specifically instructs you to do so.

Because orders may be fulfilled through different facilities, the correct return destination may vary depending on the product and order.

To begin a return, email:

lumitreebloom@help-contactus.com

Please provide:

Order Number:
Name:
Item(s) You Wish to Return:
Reason for Return:

If the item is damaged, defective, or incorrect, please also include clear photographs.

Once your request has been reviewed, we will send you the appropriate return instructions.

6. RETURN SHIPPING

Damaged, Defective or Incorrect Items

If we confirm that your item arrived damaged, defective, or incorrect due to our error, we will provide an appropriate resolution and return instructions where necessary.

If a physical return is required, reasonable return shipping costs will be covered by us where applicable.

Change-of-Mind Returns

For returns that are not caused by a product defect, damage, or fulfillment error, return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable shipping method.

7. REFUNDS

Once your returned item has been received and inspected, we will notify you of the approval or status of your refund.

Approved refunds are generally processed within:

5–7 business days after the returned item has been received and inspected.

Refunds will normally be issued to the original payment method used for the purchase.

After we process your refund, your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account.

Depending on your payment provider, this can take approximately:

5–10 additional business days.

Lumitreebloom does not control the processing time of banks or payment providers after a refund has been issued.

8. ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable for change-of-mind returns.

However, this does not apply when the return is caused by:

• An incorrect item sent by us
• A verified product defect
• Verified damage occurring before or during delivery
• Another verified fulfillment error on our part

In those situations, we will work with you to provide an appropriate resolution.

9. PARTIAL REFUNDS

In some limited situations, only a partial refund may be available.

Examples may include an item that is returned:

• With missing parts or accessories
• With packaging or components missing
• With damage caused after delivery
• In a condition substantially different from how it was originally received

Any deduction, if applicable, will be based on the actual condition of the returned item and will be explained to you.

We do not apply an automatic 50% restocking fee.

10. NON-RETURNABLE ITEMS

Certain items may not be eligible for return when clearly identified as non-returnable before purchase.

Examples may include:

• Items marked Final Sale
• Personalized or customized products, where applicable
• Gift cards, where applicable

This restriction does not apply to items that arrive damaged, defective, or incorrect.

11. EXCHANGES

If you would like to exchange an eligible item, please contact us at:

lumitreebloom@help-contactus.com

Depending on product availability and the reason for the exchange, our customer support team will advise you of the available options.

If the item you want is no longer available, a refund may be offered instead.

12. ORDER CANCELLATIONS OR CHANGES

If you need to cancel your order or change your shipping information, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel it or make changes.

If the order has already shipped, the applicable return procedure will apply after delivery.

13. REFUND TO THE ORIGINAL PAYMENT METHOD

Unless otherwise agreed, approved refunds will be issued to the original payment method used when placing the order.

We generally cannot redirect a refund to a different:

• Credit card
• Bank account
• PayPal account
• Payment account

If your original payment method is no longer active, please contact your payment provider for assistance after the refund has been processed.

14. PROMOTIONAL OFFERS AND BUNDLES

If your order included a promotional discount, bundle offer, free item, or gift associated with the returned product, the refund amount may be adjusted to reflect the terms of the original promotion.

If a promotional gift was conditional upon meeting a purchase requirement, we may ask that the promotional item also be returned when the qualifying purchase is returned.

Any applicable adjustment will be explained before your refund is completed.

15. RETURN PACKAGING

Please package returned items carefully to help prevent damage during return transit.

Whenever possible, use the original protective packaging.

Items that are damaged because they were inadequately packed for a customer-arranged return may affect refund eligibility.

Please retain your return shipping receipt and tracking information until your return has been completed.

16. LATE OR MISSING REFUNDS

If you have received confirmation that your refund was processed but have not yet received the funds, please first allow the normal processing period required by your bank or payment provider.

If the expected processing period has passed, contact your:

Bank, credit card issuer, PayPal, or other payment provider

for additional information.

If you still need assistance after contacting your payment provider, email us at:

lumitreebloom@help-contactus.com

and include your order number.

17. CONTACT US

If you have questions about a return, refund, damaged item, or exchange, please contact:

Lumitreebloom Customer Support

Email: lumitreebloom@help-contactus.com

When contacting us about an existing order, please include your order number so we can assist you more quickly.

Lumitreebloom

Designed with character. Made with intention. Supported with care.