CONTACT US

We're Here to Help

Have a question about a product, your order, shipping, returns, payment, or anything else? Our customer support team will be happy to assist you.

Customer Support

Email: lumitreebloom@help-contactus.com

Response Time

We aim to respond to customer inquiries within 1 business day.

During weekends, public holidays, or periods of unusually high inquiry volume, responses may take a little longer. We appreciate your patience.

Contacting Us About an Existing Order

To help us assist you as quickly as possible, please include:

• Your order number
• The email address used to place your order
• A brief description of your question or concern
• Clear photos, if your inquiry involves a damaged, defective, or incorrect item

Please do not send sensitive payment information such as your full credit card number, card security code, PayPal password, or online banking password by email.

Order Tracking

If your order has already shipped, please check the tracking information provided in your shipping confirmation email for the latest delivery status.

You can also visit our Track Your Order page.

Returns & Refunds

If you would like to request a return or have received a damaged, defective, or incorrect item, please contact us before sending anything back.

Our team will review your request and provide the appropriate return instructions when necessary.

For complete information, please review our Returns & Refunds Policy.

Shipping Questions

For information about processing times, estimated delivery times, tracking, international shipping, and delivery issues, please review our Shipping Policy.

Payment Questions

If you have questions regarding a payment, pending transaction, duplicate charge, or refund, please contact us with your order number whenever possible.

For your security, we will never ask you to provide your full card number, CVV/security code, PayPal password, or banking password by email.

Contact Us

Lumitreebloom Customer Support

Email: lumitreebloom@help-contactus.com

Response Time: Within 1 business day

Lumitreebloom

We're here to make your experience as smooth as possible—from choosing a piece you love to welcoming it into your home.