FREQUENTLY ASKED QUESTIONS

About Our Designs

Are Lumitreebloom products original designs?

Yes. Our original pieces begin with concepts, sketches and creative direction developed for our collection.

From proportions and materials to colors, textures and finishing details, our designs are developed according to our own specifications.

You may occasionally come across similar-looking pieces elsewhere. Similar appearance does not necessarily mean the same materials, proportions, construction, details or finish.

For authentic pieces from our collection, we recommend purchasing directly from Lumitreebloom.

Are your pieces handmade?

Many of our pieces include hand-finished details, although the exact making process varies depending on the design.

This may include assembling, painting, distressing, texturing, detailing or finishing by hand.

Because different products involve different production processes, we do not describe every piece as entirely handmade from start to finish.

Will every piece look exactly the same?

We aim to represent our products as accurately as possible.

Because some designs include hand-finished, painted, distressed, textured or assembled details, subtle variations in color, texture or finish may naturally occur.

These small differences are part of the individual character of the piece and are not necessarily considered defects.

Where can I find dimensions and materials?

Product-specific dimensions, materials, features and other details can be found on each individual product page.

We recommend reviewing the product specifications before ordering, particularly if you are purchasing for a specific mantel, shelf, table, entryway or other display area.

Orders & Shipping

How long does it take to prepare my order?

Our standard processing time is approximately 3–5 business days.

During this time, your order is prepared, quality checked and carefully packed before shipment.

Processing time is separate from shipping time.

How long does shipping take?

Estimated shipping time is generally 7–10 business days after dispatch.

Including processing, the estimated total delivery time is approximately:

10–15 business days

Delivery times are estimates and may occasionally be affected by carrier delays, weather, customs, holidays or other circumstances outside our reasonable control.

Will I receive tracking information?

Yes.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

What if my tracking has not updated?

Tracking information may occasionally take some time to update after a package enters the carrier network.

If your tracking has not updated for an unusual amount of time or your order is significantly beyond its estimated delivery window, please contact:

lumitreebloom@help-contactus.com

Please include your order number so we can assist you more quickly.

Returns & Order Issues

What if my item arrives damaged, defective or incorrect?

Please contact us as soon as possible at:

lumitreebloom@help-contactus.com

Include your order number, a brief description of the issue, and clear photographs of the product and packaging where appropriate.

Our customer support team will review the issue and help determine the appropriate next step.

Can I return an item if I change my mind?

Eligible products may be returned in accordance with our Returns & Refunds Policy.

Please contact us before returning an item so that we can provide the appropriate instructions.

For complete information regarding eligibility, return timeframes, item condition and return shipping, please review our Returns & Refunds Policy.

How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the purchase.

Once we have processed a refund, your bank or payment provider may require additional time before the funds appear in your account.

Please review our Returns & Refunds Policy for complete details.

Payments & Support

What payment methods do you accept?

We accept major payment methods available at checkout, including:

PayPal · Visa · Mastercard · American Express · Discover · Apple Pay · Google Pay

Available payment options may vary depending on your location, device, browser and payment provider.

Is my payment information secure?

Payments are processed through supported third-party payment providers using their own security and authorization systems.

For your security, Lumitreebloom will never ask you to send your full card number, CVV/security code, PayPal password or online banking password by email.

How can I contact Lumitreebloom?

For questions about a product, order, shipping, return or payment, please contact:

Lumitreebloom Customer Support

Email: lumitreebloom@help-contactus.com

Response Time: We aim to respond within 1 business day.

During weekends, public holidays or unusually busy periods, responses may take a little longer.

Still Have a Question?

Can't find the answer you're looking for?

Contact us at:

lumitreebloom@help-contactus.com

We're here to help from the moment you discover a piece you love to the moment it finds its place in your home.